… in the Minneapolis Star Tribune notes that the most charitable description of what’s been going on at the clubby University of Minnesota medical school would be “bizarre.”
Wednesday, May 30, 2012
May I see your credit card, please?
When it rains, it pours...
Fairview Patients Recount Recent Experiences
One woman says she was asked to pay hundreds of dollars while hooked to a morphine drip in the emergency room.Another patient who arrived at the ER by ambulance with chest pains says a hospital worker approached her for money before doctors had run a test to make sure she wasn't suffering from a heart attack.In a third case, a woman who paid $984 at the time her son underwent a scheduled surgery later found she needed to pay only $200 and struggled to get a prompt refund.
Those are just three of the patient stories that have emerged in the wake of a critical report in April from Minnesota Attorney General Lori Swanson about billing and collection practices in the Fairview health system.
"After they put me on a morphine drip, they came into the emergency room with a credit card machine," wrote Mary Kahl, 50, of Hastings, in an email."Because I had an IV in my arm and had limited mobility, they handed me my purse so I could pay them on the spot!"
"It was just so out-of-line," said Judy Rotach, a licensed clinical counselor in Arden Hills who was asked for money in the ER despite her chest pains. In a letter to Fairview, Rotach wrote that she "cannot imagine requesting or even requiring immediate payment for a client who enters my office in an emergency situation."
Marcia Newton of Corcoran, whose son underwent ear surgery last year, summed up her feelings this way: "I've lost a lot of trust and respect for Fairview's management and board of directors."
"These reports highlight issues and behavior that may not be consistent with the mission, values and duties of a charitable hospital," she [Attorney General Swanson] said.
There's unfortunately a lot more - but this is all I can stomach right now. For further information, check the link.
at 10:53 AM